Refund policy

After serving 1M+ satisfied customers, we have learned so much from you all about a fuss-free and enjoyable shopping experience & we are committed to give that on WEKOME!

Our team makes their best effort to keep our product’s images, description and title as clear as possible. So we request you to carefully go through our product before placing an order. Making a purchase indicates you’ve agreed to all our terms and policies.

Note: Please read carefully before placing your order.

Eligibility For Exchange

If you're not happy with our product we can offer you a 7 days exchange on all products except tempered glass, phone skins, camera lens protector, items sold in sales & offers.

Exchange should be requested within 7 Days of delivering the product.
Email us at

The product should be in intact condition (As it was delivered to you).

  • The product should not be used.
  • The protective film should not be removed.
  • Order ID & Invoice should be available.
  • Exchange will only be eligible if the product received in reverse pickup clears our quality check process.
  • Non-qualifying exchanges include any item(s) marked on "Sale" or sold as a "BOGO" offer.

Eligibility For Refund

We offer 3 Days refund via Store Credits on all products except tempered glass, phone skins, camera lens protector and all items sold in sales & offers.

  • Refunds should be requested within 3 Days of delivering the product. Email us at officialwekome@gmail.com
  • The product should be in intact condition (As it was delivered to you).
  • The product should not be used.
  • The protective film should not be removed.
  • Order ID & Invoice should be available.
  • Refunds will only be eligible if the product received in reverse pickup clears our quality check process.
  • Refund amount will be transferred within 48-72 hours after clearing the quality check process.
  • In case of COD orders, the amount will be refunded after deducting COD charges.
  • Non-qualifying returns include any item(s) marked on "Sale" or sold as a "BOGO" offer.

Store Credit Conditions:

  • Store Credit can only be used on orders associated with your original account. This means, Store Credit cannot be transferred to another person or account.
  • Store Credit will be automatically applied to any purchases made on welcome.in
  • Purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the balance due.
  • Orders with a subtotal within (Minimum price Rs.399 and Maximum price Rs.4999) these ranges will be eligible to pay with Cash on Delivery.

How to Obtain Your Balance
Store Credit balances are listed on your Account Page.

Expiration
Unused Store Credit expires 12 months from issue.

Note: The customer will not be eligible for refund in the following conditions:

  • Self Placed Wrong Order (eg. Ordered wrong model or product).
  • Not the same as Advertised.
  • Purchased from local stores or other websites.

Note: If the product is received in Damaged Condition, kindly raise the concern within 24 hours of receiving the product at 

We have received so much love from you till now. But, if due to any reason you had a bad experience with us, please let us know. We want to improve our services according to our customers' needs and we mean it. So please give us your valuable feedback while applying for a refund or exchange. We promise to look into it.